Musical Instrument Store Point of Sale

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Musical instrument and equipment stores sell music, musical instruments and equipment, and may provide services such as instrument repair, instrument rentals, and music lessons.  The best music store POS systems keep close track of inventory, capture customer data and support a services and repair department.  Music retailers are generally interested in an easy-to-use point of sale system that supports all the products and services provided to customers.  Top point of sale software for music stores also includes flexible reporting that shows which products and services are the most profitable as well as fast and slow selling items.

Musical Instrument Store POS specific features in MicroBiz Cloud include:

  • Customer deposits – accept and track customer deposits (for example on instrument rentals).
  • Layaways – collect deposits while holding the item out of inventory.
  • Credit accounts/charge to account – authorize employees of a customer to charge purchases to their employer’s credit account
  • Accounts receivable – to manage large customers that pay on account, including customer statements (handy for music students).
  • Product images – so clerks can see a picture of the product being rung-up at the register.
  • Group pricing or discounts – based on customer level or group (students, teachers, etc.).
  • Trade ins – trade in feature allows you to accept a trade in of an inventory item, create a new trade in record from the order screen or add a ‘prompt for price’ trade in item where you can enter the name and trade in value on-the-fly.
  • Service department management – allows you to efficiently manage a service department – you can bill by hour or by job, as well as bill for services like lessons and instrument repairs.
  • Service item history – Track and view service history of customer-owned items checked in for service work, such as musical instruments.
  • Check-in of customer items (instruments) for repair – check-in and manage customer-owned items to be repaired
  • Special orders/back orders – Allows you to track special order items (such as equipment not carried in inventory), from the customer order to receiving, to inventory to the POS transaction.
  • Phone orders – accept orders and collect payments from customers calling to order by phone
  • Prompt for price inventory and service items – setting generating a prompt for a price field at the register

Killer Feature #1 for Music Stores: Serial Number Tracking

MicroBiz supports the tracking of serialized inventory or tracking of serial numbers on musical instruments and equipment.  You can set whether an item has serial numbers and whether the tracking of serial numbers is required or optional.  Serial numbers can be added when the item is received into inventory, from the product record or when an item is sold.   The system supports the scanning of bar codes of serial numbers.  Serial numbers can be viewed for both sold and unsold items. 

For more information on serial number tracking, click here.

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manage repair department staff

Killer Feature #2  Create PO’s for Special Orders During Customer Order Processes

MicroBiz allows you to create a new vendor purchase order containing the special order item during the order-taking process.  You can also reserve a special item already on a open vendor purchase order.  Other options include checking to see if the special order item is in stock at another locations and marking the special order item for further review.

Killer Feature #3 for Music Stores: Customer Sales History

MicroBiz allows you to look-up a customer sales history with one touch from the front register.  Sales clerks can view customer history by transaction, items purchased or orders.  This is a great way to offer better customer service, manage  reorders, see what instruments were purchased and suggest complimentary products and services.

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In addition to the Music Store POS specific capabilities listed above, MicroBiz Cloud includes the following standard features and functionality needed to manage Musical Instrument Stores:


  • Phone Orders/Layaways
  • Quotes/Estimates/Invoices
  • Check-in of Customer Items for Repair
  • Deposit Collection and Refunds
  • Tax Calculation based on Ship Address
  • Backorder Creation and Filling
  • Special Orders (out of stock items)
  • Pick-up, Shipping, Delivery Dashboard
  • Repairs/Service Dept Management

Store Management

  • Store Transfers
  • Support of Contactless Payments
  • PCI/PA-DS Compliant Payments
  • Flexible and Filterable Reports
  • Enforceable Business Rules on Discounts & Returns
  • Employee Roles and Permissions
  • Minimum Deposit Requirements


  • Register Quick Pick Keys
  • Bar code label scanning
  • Transaction holds/recalls
  • Returns and Voids
  • Split Tenders
  • Item and Transaction Discount
  • Stock-level Look-up (multi-store)
  • Store Credits
  • Gift Cards
  • Customizable Receipts
  • Custom Tenders
  • Print or Email Receipts
  • Customer Sales History Look-up
  • Register Close/End of Day Reports
  • Advanced Filterable Product Search
  • Editable Item Descriptions on Receipt


  • WooCommerce Integration
  • QuickBooks Online Integration

Catalog Management

  • Customer-based Pricing/Product Pricing Levels
  • Product images
  • Categories and Sub-Categories
  • Product Tax Classes (multiple)
  • Quantity-based Tiered Pricing
  • Time-based promo pricing
  • Alternate Product IDs
  • Print Barcode Price Labels

Multi-store Inventory Management

  • CSV File Import of Products & Inventory
  • Inventory Adjustment Audit Records
  • Purchase Orders/Vendor Shipments
  • Minimum Inventory Reorder Points
  • Special Order Tracking


  • Multiple Shipping/Billing Addresses
  • Customer Tax Classes/Tax Exempt
  • Credit Accounts/Charge to Account
  • Accounts Receivable Statements
  • Import Customers via CSV File Import

Expand Functionality of MicroBiz via Integrations with Popular 3rd Party Apps

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Publish register batch financials to QuickBooks Online with one-touch

  • Map POS financial activities to QuickBooks GL accounts
  • Publish register batch financials to QuickBooks with one touch
  • Sync revenue, COGS, inventory values, customer liabilities and payments with QuickBooks
  • Create QuickBooks invoice payable from received vendor shipments
  • Push POS sales taxes to QuickBooks Sales Tax Center for payment management



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Integrate your POS system with your Woo! ecommerce site

  • Link product records and sync changes in product fields from MicroBiz to Woo!
  • Automatically adjust stock levels in Woo! for store sales to avoid sales of items not in stock
  • Pull online orders into MicroBiz for order and inventory management
  • Capture customer records created online in MicroBiz

Want to learn more?

Or call our sales department at 702 749-5353 option 2

Useful Links and Resources:

National Association of Music Merchants (NAMM)
Music Distributors Association
National Association of Professional Band Instrument Repair