Swimming Pool and Spa Point of Sale

Pool and spa stores sell a variety of spa equipment and pool supplies. The best pool and spa POS systems can support businesses ranging from cash register replacements for small pool and spa shops to complete inventory management systems for commercial pool and spa distribution centers. To compete, specialty pool and spa retailers need to deliver the expertise and personalized service of a specialty merchant along with a deep selection of merchandise. Many pool and spa stores include a service department for offering repair and maintenance services. Given seasonality in the pool and spa business, the top pool and spa store point of sale systems support ordering and buying, inventory management, pricing tools and easy-to-use reporting and analytics.
Other critical features for popular pool and spa POS systems include serial number tracking and special order management. Spas are expensive and come with a warranty. The serial number of the spa is used to track when the item was acquired from the vendor and sold to the customer. Tracking serial numbers at pool and spa stores allows the retailer to determine if the item is covered for warranty repair. Spas are also special ordered based on customer preferences. The leading pool and spa POS systems track special orders from the time of the order through the receiving of the spa from the vendor.
Swimming Pool and Spa Store POS specific features in MicroBiz Cloud include:
- Accounts receivable - to manage large customers such as pool service contractors that buy a lot of chemical and pay on account, including printing or emailing customer statements and assessing late charges.
- Deposit collection and refunds - collect deposits on layaways or orders - and refund deposits back to original payment card.
- Special orders/back orders - Allows you to track special order items such as spas and pool parts, from the customer order to receiving, to inventory to the POS transaction.
- Quotes and invoices - with the invoice in progress functionality, you can quote a customer, print the quote, then when the customer comes in to purchase the pool or spa items, simply recall the on hold invoice and process the sale.
- Layaways - collect deposits on layaways or installment sales of pools and spa items while holding the item out of inventory.
- Ecommerce Integration - WooCommerce POS integration allows you to publish products to Woo, sync inventory and capture online sales in MicroBiz.
- Product images - so clerks can see a picture of the pool or spa product being rung-up at the register.
- Markdown management - easily manage group markdowns, quantity pricing, multi-buy items, promotional pricing and bulk discounting.
- Create/Update products via CSV file import – add or update product records via import of a CSV file. Great for uploading price and cost updates from your major pool and spa distributors.
- Mobile POS - you can use MicroBiz on any tablet or laptop in the field with an internet connection, including emailing receipts and taking integrated payments.
- Service department management - allows you to efficiently manage a service department - you can bill by hour or by job, as well as bill for services like onsite services.
- Service item history – Track and view service history of customer-owned items checked in for service work, such as pool filters or hot tubs.
- Sales commissions - can be calculated based on the sales amount or the gross profit and track commissions by employee to measure productivity.
- Customer group pricing or discounts - set different price tiers based on customer level or group.
- Customer sales history look-up – look-up customer purchases by item or transactions from the front register.
- Phone orders – accept orders and collect payments from customers calling to order by phone.
- Pick-up, shipping, delivery dashboard – manage orders to be shipped, picked-up or delivered.
- Sales tax by customer address – ability to tax orders shipped and delivered based on the address of the customer.
- Customer-based pricing – create special prices or pricing tiers for different customer types, such as pool and spa service company customers.
- Enforceable business rules on discounts and returns – advance settings allow restrictions to be placed on discounts and returns at the register.
Inventory Management
Pool and spa retail runs on sharp seasonal swings — chemical season looks nothing like equipment season in terms of what's moving. MicroBiz Cloud is built to keep inventory accurate through those swings rather than just during the calm months.
Inventory management capabilities in MicroBiz include:
- Connect to the electronic product catalogs of major pool and spa distributors, such as Doughboy, HotSpring, and Superior Pool Products, to quickly add new items
- Bulk import products, customers, and inventory levels from your existing POS system via CSV or Excel file
- Import bulk vendor price updates via CSV when a distributor releases a new price list
- Print barcode price labels in multiple formats directly from MicroBiz — automatically during receiving or manually for price changes
- Set quantity-based price break points that automatically adjust the price at the register when a purchase threshold is reached
- Set up customer-based pricing tiers — such as retail, contractor, or wholesale pool service accounts — with prices applied automatically at the register when a customer record is attached
- Track serialized equipment such as pumps, heaters, and filters, with a full audit trail from receiving to sale
- Set reorder points on key items to alert staff when stock is running low
- Transfer inventory between store locations and view stock levels across all locations from the register
Chemicals stay in stock during peak season, and serialized equipment stays traceable for warranty purposes — across a main store and any seasonal satellite location.
Special Orders
Management Special Orders, or the sale of items not currently in stock, is a common pain point for swimming pool retailers. This is great for the sale of parts and unique items ordered for service orders. You can mark an item as a special order item at the time its sold, which places it on a list of special order items in the purchasing module. When the item is received from the vendor, MicroBiz alerts the user that the item is attached to a customer order, so that the customer can be contacted and the item can be set aside for pick-up or shipment.

Quotes, Estimates and Invoices
A spa purchase or an equipment repair job often starts with "how much will this cost?" MicroBiz Cloud answers that from the order record, and turns the quote into an invoice the moment the customer's ready to proceed.
Quote, estimate, and invoice options in MicroBiz include:
- Print a full page quote, estimate, or invoice depending on the current need
- Choose whether order-level or line-level notes are included on the printed document
- Convert a quote into an order with one click to reserve stock and begin collecting payments
That one-click conversion keeps staff from re-typing item, pricing, or customer information once a customer commits.
Manage Layaway Payments and Installment Sales
A spa or hot tub is a big enough purchase that many customers want to reserve it with a deposit and pay it down before delivery. MicroBiz Cloud handles that installment process for pool and spa retailers.
Layaway payment management in MicroBiz includes:
- Set due dates on layaway orders to track expected payment milestones
- Accept payments against open layaway orders at any time
- View the full payment history on each open layaway order
- Layaway items are automatically held out of open stock and classified as committed stock for the duration of the layaway
Once reserved, the spa moves to committed stock — protecting the sale while the customer completes their payment plan.
Sell Pool and Spa Packages with Kits/Bundled Items
A spa bundled with a cover, steps, and a chemical starter kit, or a seasonal pool opening package, sells more cleanly as one price than as a list of separate items. MicroBiz Cloud's kit feature makes that the default.
Kit and bundle capabilities in MicroBiz include:
- Sell multiple component products together as a single kit item at the register or on an order
- Automatically relieve inventory on each component product when the kit is sold
- Price the kit as a package price, separate from the sum of the individual component prices
Every chemical and piece of equipment in the package still gets tracked individually — staff just sell the bundle.

Work Orders
Check in multiple customer items (such as a pool filter) and print claim tags. Enter description of work to be done and service notes. Print estimated, quotes and invoices which show due dates, charges for items and services and amount due. Collect deposits from customers on work orders and set minimum deposit rules. You can assign and employee, and view all works orders from the Order Management portal, allowing you to manage shipments, pick-up and deliveries of work orders.
Track Service History on Customer-Owned Items
Warranty claims move faster when a technician can see exactly what's already been serviced on a piece of equipment, rather than starting from scratch. MicroBiz Cloud keeps that history tied to the customer record.
Service history tracking in MicroBiz includes:
- View all items a customer has brought in for service — such as a pool filter or hot tub — from their customer record
- Access the full service history for each item, including past work orders, descriptions of work performed, parts used, and dates of service
- Reference the original purchase and serial number directly from the customer record when equipment is brought in for repair
That's especially valuable for warranty work, where confirming past service and status up front saves a repair job from stalling on paperwork.
Calendar-based Service Scheduler
Seasonal pool openings and closings, equipment installs, and spa setup appointments all pile up in a short window each year — exactly when technician schedules are hardest to manage. MicroBiz Cloud's calendar-based scheduler keeps that busy season organized.
Service scheduler features in MicroBiz include:
- Create a scheduled task directly from the order record and assign it to a specific employee or technician
- View the calendar in monthly, weekly, or daily formats
- Filter the calendar view by assigned employee
That visibility matters most during the seasonal rush, when technicians are covering many stops in a short window and a double-booked appointment means an unhappy customer.
Map Deliveries Using Google Maps
Spa deliveries, equipment installs, and seasonal opening or closing visits often span several homes in a single day — and inefficient routing means fewer stops get made. MicroBiz Cloud routes those addresses through Google Maps automatically.
Delivery mapping capabilities in MicroBiz include:
- Organize delivery orders by order status, order date, due date, assigned employee, or store
- Send selected delivery addresses to Google Maps with one click
- Arrange the sequence of deliveries in Google Maps to optimize routing
- Print the routing map or send directions via email or text directly to your phone
Drivers navigate turn by turn straight from their phone, with the route already optimized before they leave the shop.
Print Barcode Price Labels
Seasonal shipments of chemicals and accessories arrive in bulk, and getting every item tagged before it hits the shelf is its own small project if done manually. MicroBiz Cloud handles that labeling automatically.
Barcode price label printing in MicroBiz includes:
- Print price tags in multiple formats including tags with barcodes
- Automatically print price tags as part of the receiving process
- Manually reprint tags for individual items when prices change
- Add labels to a print queue for batch printing at a later time
Because tags print during receiving, a large seasonal shipment arrives ready to scan rather than sitting in a back room waiting to be labeled.
Electronic Vendor Catalogs
MicroBiz maintains product catalogs of major pool and spa distributors, such as Doughboy, HotSpring and Superior Pool Products. The ability to search across these product catalogs allows spa and pool retailers to quickly and easily add new parts and item records to the MicroBiz POS system with one click, including the available size/color option, UPC, MSRP image, cost and description of the product (depending on available data from the vendor). Below are some of the vendor catalogs available in MicroBiz:



Other POS Features for Pool Supply Stores
In addition to the Pool Supply Store POS specific capabilities listed above, MicroBiz Cloud includes the following standard features and functionality needed to manage Swimming Pool and Spa Stores:
Register
- Register Quick Pick Keys
- Bar code label scanning
- Gift Cards
- Customizable Receipts
- Custom Tenders
- Print or Email Receipts
- Customer Sales History Look-up
- Register Close/End of Day Reports
- Integrated Credit Card Processing
- Advanced Filterable Product Search
- Transaction holds/recalls
- Returns and Voids
- Split Tenders
- Assign Salesperson to Transaction
- Item and Transaction Discount
- Stock-level Look-up (multi-store)
- Store Credits
- Editable Item Descriptions on Receipt
Integrations
- WooCommerce Integration
- QuickBooks Online Integration
Multi-store Inventory Management
- CSV File Import of Products & Inventory
- Inventory Adjustment Audit Records
- Purchase Orders/Vendor Shipments
- Minimum Inventory Reorder Points
- Special Order Tracking
Orders
- Phone Orders/Layaways
- Special Orders (out of stock items)
- Pick-up, Shipping, Delivery Dashboard
- Repairs/Service Dept Management
- Quotes/Estimates/Invoices
- Check-in of Customer Items for Repair
- Deposit Collection and Refunds
- Tax Calculation based on Ship Address
- Backorder Creation and Filling
Customers
- Multiple Shipping/Billing Addresses
- Customer Tax Classes/Tax Exempt
- Credit Accounts/Charge to Account
- Accounts Receivable Statements
- Import Customers via CSV File Import
Store Management
- Flexible and Filterable Reports
- Enforceable Business Rules on Discounts, Returns, Deposits
- Store Transfers
- Support of Contactless Payments
- PCI/PA-DS Compliant Payments
- Employee Roles and Permissions
- Minimum Deposit Requirements
Catalog Management
- Customer-based Pricing/Product Pricing Levels
- Product images
- Categories and Sub-Categories
- Product Tax Classes (multiple)
- Quantity-based Tiered Pricing
- Time-based promo pricing
- Alternate Product IDs
- Fractional Sale Quantities (weight/time)
- Print Bar Code Price Labels
Expand Functionality of MicroBiz via Integrations with Popular 3rd Party Apps

Publish register batch financials to QuickBooks Online with one-touch
- Map POS financial activities to QuickBooks GL accounts
- Publish register batch financials to QuickBooks with one touch
- Sync revenue, COGS, inventory values, customer liabilities and payments with QuickBooks
- Create QuickBooks invoice payable from received vendor shipments
- Push POS sales taxes to QuickBooks Sales Tax Center for payment management

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Integrate your POS system with your Woo! ecommerce site
- Link product records and sync changes in product fields from MicroBiz to Woo!
- Automatically adjust stock levels in Woo! for store sales to avoid sales of items not in stock
- Pull online orders into MicroBiz for order and inventory management
- Capture customer records created online in MicroBiz
Frequently Asked Questions
Does this POS support work orders so I can manage pool equipment repairs and service calls? +
Yes. MicroBiz includes a full work order and order management module designed for retailers that combine product sales with service and repair work. You can check in customer equipment, enter descriptions of work to be performed, add service notes, and print job tickets. Work orders support billing for both parts and labor, allowing you to charge by the hour or by the job. You can collect deposits on service work, set due dates, assign work to specific employees, and track each job through to completion and customer pickup or delivery. The customer record in MicroBiz maintains a full service history for each piece of equipment, making it easy to reference past repairs when a customer returns.
Can I set up house charge accounts for property management companies and commercial pool operators who pay monthly? +
Yes. MicroBiz includes a full credit account and accounts receivable module. You can set up house charge accounts for property management companies, commercial pool operators, and pool service contractors, allowing them to purchase on account and pay on a monthly or agreed billing cycle. MicroBiz tracks the full account balance, available credit, and complete transaction history for each account. You can generate and print or email AR statements and set credit limits and payment terms per customer. MicroBiz also supports open item accounts receivable, meaning payments can be allocated against specific open invoices rather than simply applied to the oldest balance — keeping large commercial accounts clean and making it easy to identify exactly which invoices remain outstanding at any point in time.
Does this POS handle the sale of both retail products and services like equipment installation and repair from the same system? +
Yes. MicroBiz is built to handle both product sales and service-based transactions from the same system. Walk-in customers purchasing chemicals, accessories, or equipment can be rung up quickly at the register, while service jobs like equipment installation, pump repairs, or seasonal openings and closings can be managed through the work order and order management module. Both product and service transactions are captured in the same customer record, giving you a complete picture of each customer's purchase and service history in one place.
Can I manage special orders and backorders for pool equipment and parts that I don't keep in stock? +
Yes. MicroBiz has a built-in special order workflow that allows you to take customer orders for items not currently in stock, collect a deposit, and track the order through to fulfillment. When the item arrives from your vendor, MicroBiz automatically links it back to the original customer order and alerts you so the customer can be contacted for pickup or delivery. This is particularly useful for pool and spa retailers who regularly source non-stocked items like specific pump models, replacement parts, or custom spa covers.
Does this POS integrate with QuickBooks Online for accounting? +
Yes. MicroBiz integrates directly with QuickBooks Online. With one click you can publish register batch financial data to mapped GL accounts in QuickBooks, including sales revenue from both product sales and service jobs, cost of goods sold, taxes, and payment type breakdowns. This is particularly useful for pool and spa retailers who need to track product revenue and service revenue — such as equipment installation, repairs, and seasonal openings and closings — separately in their books. When you receive inventory from suppliers, MicroBiz can automatically create vendor bill payables in QuickBooks. Sales tax liabilities are also pushed directly to the QuickBooks Sales Tax Center, keeping your books accurate without manual data entry.
Can I set up customer-based pricing for contractors and pool service companies who buy at wholesale prices? +
Yes. MicroBiz supports customer-based pricing tiers that allow you to offer different price levels to different customer groups. You can set up a wholesale or contractor pricing tier and assign it to specific customer accounts, so that when a pool service contractor or property manager purchases from you, their discounted pricing is applied automatically at the register without requiring staff to manually override prices. Pricing tiers can be configured as a percentage discount, a fixed dollar amount off, cost plus a defined margin, or a specifically defined price per item.
Does this POS support fractional quantities for chemicals sold by weight or volume? +
Yes. MicroBiz supports fractional sale quantities, allowing you to sell products in any unit of measure including weight, volume, or length. This means you can sell pool chemicals by the pound, gallon, or liter and enter precise fractional amounts at the point of sale without needing to create separate SKUs for different quantities. This keeps your product catalog clean while giving you the flexibility to sell bulk chemicals accurately at the register.
Can I track serialized equipment like pumps, heaters, and filters by serial number for warranty and service history purposes? +
Yes. Serial number tracking is one of MicroBiz's core inventory features and is particularly valuable for pool and spa retailers. You can flag any product as serialized and set serial number tracking as required or optional. Serial numbers can be captured when equipment is received into inventory, from the product record, or at the point of sale when the item is sold. MicroBiz maintains a complete serial number history showing when each unit was received, which customer purchased it, and when it was sold — making warranty lookups and service history tracking fast and accurate. When a customer brings equipment in for repair, you can reference the original purchase and serial number directly from their customer record.
Can I manage multiple locations from one system — for example, a main store and a seasonal satellite location? +
Yes. MicroBiz is built for multi-location retail. You can manage inventory, pricing, customers, and reporting across all your locations from a single cloud-based system. Stock levels are visible across all locations at the register, making it easy to locate an item at another store. You can transfer inventory between locations, set location-specific pricing, and run reports by individual store or across all locations combined. Because MicroBiz is cloud-based, your seasonal satellite location requires no additional software installation — staff simply log in from any device and start selling.
Does this POS integrate with WooCommerce so I can sell pool supplies and chemicals online? +
Yes. MicroBiz integrates directly with WooCommerce, allowing you to publish your in-store pool and spa products to your website with one click. This is particularly valuable for pool and spa retailers who sell high-turnover items like chemicals, treatment kits, and accessories online alongside larger equipment. MicroBiz automatically syncs inventory levels between your store and your WooCommerce site, so when a chemical or accessory sells in-store the stock count on your website updates immediately — preventing overselling of items that are no longer available. Online orders are pulled into MicroBiz for fulfillment and inventory management, allowing you to manage in-store and online sales from a single system.
Can I apply customer payments to specific invoices when managing large commercial accounts with multiple open jobs? +
Yes. MicroBiz supports open item accounts receivable, which means payments made on a customer account can be allocated against specific open invoices rather than simply applied to the oldest balance. This is particularly valuable for property management companies and commercial pool operators who may have multiple simultaneous service jobs or supply orders open at the same time and want to pay off specific invoices independently. Open item AR keeps each commercial account clean and organized, and makes it easy to identify exactly which invoices remain outstanding at any point in time.
Does this POS integrate with a barcode lookup catalog so I can quickly find and add new pool and spa products without manual data entry? +
Yes. MicroBiz integrates with a barcode lookup catalog that allows you to search for and instantly import product data by scanning or entering a UPC or barcode. When adding a new pool or spa product to your catalog, MicroBiz will look up the item and automatically populate the product name, description, and other available product details — eliminating the need to manually key in product information. This is a significant time saver for pool and spa retailers who carry a large number of SKUs across chemicals, accessories, equipment, and parts.
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Useful Links and Resources:
Pool & Hot Tub Alliance (PHTA) — The leading national trade association for the $62 billion pool, hot tub, and spa industry, representing over 4,000 member companies worldwide. PHTA serves builders, service companies, retailers, manufacturers, and distributors with education, advocacy, standards development, certification programs, and market research. PHTA is also the only industry organization accredited by the American National Standards Institute to develop national standards for swimming pools and hot tubs.
International Pool Spa Patio Expo — The largest pool industry trade show in the United States, held annually in partnership with PHTA. The Expo brings together tens of thousands of pool, spa, patio, decking, and outdoor living professionals for product sourcing, education, and networking. It is the premier annual event for pool and spa retailers, builders, and service professionals.
Northeast Spa & Pool Association (NESPA) — The regional trade association serving pool and spa professionals in Connecticut, New Jersey, New York, and Pennsylvania. NESPA hosts The Pool & Spa Show in Atlantic City each January — one of the industry's most attended annual trade events — and provides advocacy, education, and member services for the northeastern pool and spa market.
Florida Swimming Pool Association (FSPA) — The largest state-level pool and spa trade association in the country, representing pool builders, service professionals, retailers, and suppliers across Florida. FSPA hosts the annual Everything Under the Sun Expo, provides education, advocacy, and member services, and publishes Florida Pool Pro magazine.
California Pool & Spa Association (CPSA) — The leading advocacy and trade association for pool and spa professionals in California, the nation's most regulated state for the pool industry. CPSA provides legislative advocacy, education, and member resources for pool builders, retailers, and service companies operating in the California market.
Independent Pool and Spa Service Association (IPSSA) — A national trade association founded in 1961 representing independent pool and spa service professionals across California, Texas, Arizona, Nevada, and Florida. IPSSA provides members with liability insurance, sick route coverage, technical education, and monthly chapter meetings with manufacturer representatives — making it a key organization for pool supply retailers whose customers include pool service professionals.
Pool & Spa News — The premier trade publication for pool and spa industry professionals, covering builders, service technicians, and retailers. Pool & Spa News provides product news, business management insights, design ideas, and industry trends for professionals across all segments of the pool and spa market.
Pool Magazine — A leading online trade publication covering news, product launches, trade shows, and industry trends for pool and spa professionals. Pool Magazine provides timely coverage of the pool and spa retail, service, and construction sectors.