MicroBiz Shipping and Returns Policy
All sales subject to the following shipping and return policy
When you order items not subject to a ‘free shipping’ promotion, we will quote you the shipping cost for the items based on the actual cost to ship the items for the shipping method selected. Shipping costs will vary based on how quickly you want the item, where you are located and the weight and dimensions of the item. Shipping costs are non-refundable.
For small items such as license key blocks, we will ship directly from our facility. For larger items, such as computers and monitors, we work with a small number of leading point-of-sale hardware distributors which hold inventory of the hardware items that we carry and then ship the products directly to our customers. As a result, you may receive an item from an originating address other than ours. While our distribution partners have an outstanding reputation and track record, occasionally there may be an issue with an order being shipped. In these cases, we will work with you to get to the bottom of the issue, and then work with our distributor to get your order corrected and delivered to you as soon as reasonably possible.
We will collect sales tax for orders shipping into states where we are required to collect sales tax under applicable laws. You will be charged applicable sales tax according to your area’s tax rate.
If you have received a hardware order from us and have not opened it, we will accept a return from you within seven days of purchase. All returns of unopened hardware will be subject to a 20% restocking fee. We will refund the return to the credit card used to make the purchase upon inspecting the equipment to verify it is unopened. You will be responsible for any shipping costs you incur in sending the hardware back to our location. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting MicroBiz Customer Service through any of the methods provided on our website www.microbiz.com. We will not accept returns without an RMA.
If you have opened the packaging, we will accept a return from you only if it is in brand new condition and returned within seven days of the purchase. In this case, we will deduct a 20% restocking fee. You will need to contact us and obtain a RMA number. You will be responsible for any shipping costs you incur in sending the hardware back to our location. We will refund the return to the credit card used to make the purchase upon inspecting the equipment to verify it is in like-new condition and in working order. We do not accept returns on used items. Used equipment would be any items that have signs of wear and tear (dents, scratches, scuffs, dirt, etc) items that have been installed or that have software/drivers installed on the device, or items that are missing any packaging materials or documentation. Used items will be returned to you at your cost and no refund will be issued.
If an item delivered to you is not working when it arrives, we will work with our distributor to exchange the non-working item for a functioning item. In this case, you will need to contact the distributor that sent the items to obtain a Return Merchandise Authorization (RMA) number. You will then need to ship the hardware back to the distributor. You will be reimbursed for shipping by the distributor or the distributor will provide you with a pre-paid shipping label.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us include:
- Any product not purchased from MicroBiz;
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product;
- Any product from which the UPC code has been removed from its packaging;
- Any product that has been used/installed or has had any drivers or software installed on it;
- Any product that exhibits physical damage or “wear and tear”.
If your issue is not addressed by our policies, a MicroBiz representative will work with you on a case-by-case basis. Our intent is to do everything reasonably possible to solve your issue and keep you as a satisfied MicroBiz customer!
Please e-mail [email protected] or call 702 749-5353 if you have any questions or issues about our Shipping and Return policies.