Manage a Services & Repair Department with Work Orders

Manage your in-store repair or service department with MicroBiz.  You can check in a customer owned item, add parts and services, assign to an employee and collect a deposit with ease.

Ways our service department features can improve your business

Offer higher-margin services

Manage the sale and delivery of higher margin services

Perform work on customer-owned items

Check in multiple customer items (such as a bike or a uniform)


Manage the work order queue and staff

The work order queue can be sorted and filtered by employee, due date, handling

Set minimum payment/deposit rules

Set enforceable deposit rules to ensure that minimum deposits are collected 

Check-in Customer-Owned Items

MicroBiz allows you to manage repairs and services to customer-owned items.  You can check in multiple customer-owned items (such as equipment, sporting goods or uniforms).  For each item, you can enter a short and long description, and ID or serial number, and designate a location.  Each checked item is linked to a customer order record in MicroBiz.

Checking in a customer item to be repaired in a work order

Describe Work Request and Assign Completion Date


MicroBiz Cloud allows you to record a description of the work to be done, define a handling method and print claim tags to be attached to the item and/or provided to the customer.  You can assign an employee to a work order and enter an estimated completion date to help schedule the work.

Add Items, Parts and Services

You can add parts/items to the work order as well as labor charges and other miscellaneous costs. This can be done through MicroBiz’s search and filter functions.  Individual items can be discounted from the work order screens and you can check for backordered items using the action menu.​

Description of service or work orders
Notes on work and service orders

Add Notes and Track Order Status

Work order records allow you to track the status of a work order (in progress, awaiting approval, awaiting parts, scheduled, complete and cancelled).   Two of these statuses can be customized for your specific needs.  MicroBiz also allows you to attach notes to the work order to capture additional information on the work requested or customer. Notes can be entered as an internal customer note or an external product or order note printed on the receipt.

Create PO’s for Special Order Items During Customer Order Processes

MicroBiz allows you to create a new vendor purchase order containing the special order item during the order-taking process.  You can also reserve a special item already on a open vendor purchase order.  Other options include checking to see if the special order item is in stock at another locations and marking the special order item for further review.

manage repair department staff
manage repair department staff

Use Filters to View Orders by Employee or Status

You can use the filters to view certain orders statues (Open, Ready, Draft, etc) or which orders are assigned to specific employees/technicians.  This will help better manage your repair department.

Collect Deposits

You can collect deposits from customers on work orders, using the same tender types used for register transactions. You can set minimum deposit rules for work orders using MicroBiz’s back-end management settings. Work orders in progress show the balance due and can be searched for and reactivated quickly and easily to update the order or collect final payment. You can also view the payment history on the order from the action menu.

Collecting deposits on phone orders and layaways
Controls to print orders, estimates and quotes

Print or Email Full Page Quotes, Estimates and Invoices

You have the ability to print or email full page quotes and invoices on work orders, which show the customer, due dates, charges for items and services and total due. You can also print a work order summary on a standard width register receipt.

Pay at Register

Work orders can be added to a register transaction with one touch. This allows customer to pay the balance due on the work order and buy additional items at the register through a single transaction.

Take a deposit on orders and pay for other items in same transaction
manage repair department staff

Service Item History

MicroBiz tracks the service history of customer-owned items.  The different service items and the service history of each item is available from the Customer record.


Q. What’s the difference between a Work Order and an Order in Progress?

A. The two types of orders are similar, but Work Orders include extra text fields to describe the service request as well as a function to check in multiple customer-owned items to be serviced and print claim tags. The reports are also different. Work Order reports display the description the work to be done and the customer item that was checked in.

Q. Q. Does MicroBiz Cloud include a service calendar?

A. You can assign an employee to a service ticket and set an estimated completion date. The Work Order management summary table can be sorted by these metrics to see who is working on what and when it is due. But, MicroBiz does not include a sophisticated scheduling or calendar module.

Q. Can I check in multiple customer items on a single Work Order?

A. Yes, you can accept multiple customer items that need servicing on a single Work Order.

Q. Can I upload images of work to be done?

A. At the current time we do not support uploading of images of work requested into the Work Order record.

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