Manage Layaways, Work Orders, Deliveries and Phone Orders
Use the Orders in Progress capabilities in MicroBiz to manage layaways, phone orders and in store customer orders. You can collect a deposit and set whether the order will be fulfilled via store pick-up, shipment or delivery.
Ways our customer order management features can improve your business
Sell items not in stock via special orders
Manage sales of out-of-stock items from the initial order through vendor shipment
Take deposits and payments on orders
Accept full payment or take deposits on layaways, phone orders and work orders
Sync inventory with your ecommerce site
Inventory is kept in sync between MicroBiz and your WooCommerce site
Run a high-margin service department
Check in items to be repaired, document service request, add parts and services
Customer Orders
Manage sales of items not taken immediately from store. You can attach a customer, change status, set a due date, define a handling type, print pick-up slips and add notes. Customer orders can be transferred to the register so that payment can be made and ‘cash and carry’ items can be sold on the same receipt.
Layaways and Phone Orders
Use the Orders in Progress capabilities in MicroBiz to manage layaways and phone orders. You can add an item to an order, attach a customer record, take full payment or collect a deposit and set an expected pick-up date. You can set rules for minimum deposits. Items attached to a layaway or phone order are taken out of ‘open stock’ and classified as ‘committed stock’. You can also attach notes to the layaway order.
Special Orders
Manage sales of items not in stock that need to be special ordered from vendor. Special order items are listed on a separate inventory screen so that they can be quickly added to vendor purchase orders. Special order items are tagged through the ordering and fulfillment process, so that they can be treated differently than standard items. When receiving a vendor shipment with special items, the system triggers an alert and links the special item received to the original order, allowing you to inform the customer that the special item is now available for pick-up or delivery.
Store Pick-up, Delivery and Shipping of Orders
Phone and orders in progress can be designated for different delivery methods – in-store pick-up, local delivery or third party shipment. You can add notes as well as assign to an employee. You can change the status of an order as its being processed. For in-store pick-ups, you can set expected pick-up date and time.
Service/Repair Department
Run a repair and services department with MicroBiz. You can check in an item to be serviced, attach a customer, assign to an employee, set an estimated completion date, add parts and services, manage order status, collect a deposit and print full page quotes and estimates. For more information on the work order capabilities of MicroBiz, click here.
Send Delivery Schedule to Google Maps
The delivery management view allows you to filter delivery orders by order status, order date, due date, assigned employee and store. You can then select and send the addresses of delivery orders to Google Maps with one click. From Google Maps, you can arrange the sequence of the deliveries to optimize routing and then either print the routing map or email or text the directions to your phone, where the routing is displayed in Google Maps on your phone.
Flexible Order Filters
You have the ability to filter the order dashboard for Handling Type (ship, deliver, pick up), Order Status (such as ready to deliver or ready for pick up), Employee as well as the promise date to the customer. This will help you create delivery schedules and keep service techs working efficiently.
Quotes, Estimates and Invoices
You have the ability to print full page quotes, estimates or invoices from the order record – depending on your need. You can also choose whether to print order notes on the document.
Calculate Sales Tax Based on Customer Address
Sales taxes on orders designated for in-store pick up are calculated based on the physical address of the store and associated tax rates. However, sales taxes for orders designated for delivery or shipment to the customer are calculated are based on the shipping address of the customer.
Take a tour of the key features in MicroBiz Cloud
FAQs
Q. Is Special Order management only available in MicroBiz Cloud?
A. Special order management is only available in Cloud.
Q. Are shipments and deliveries of customer orders taxed differently than in-store pick-ups?
A. The customer order module taxes in-store pick-ups based on that tax rate for your store but shipments and deliveries are taxed based on the customer’s shipping address.
Q. Can I set-up a custom order workflow for my store?
A. Users can use two customizable ‘user defined’ Order Status fields to customize MicroBiz Cloud for their needs.
Q. Can I take an order and sell items on the same receipt?
A. Yes, you can transfer an order to a front register transaction, and then sell other ‘cash and carry’ items in the same register transaction.
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