Appliance Store Point of Sale
Manage inventory and track serial numbers with our appliance store POS system
Appliance store POS systems need to manage a diverse range of inventory, including many large and high priced items. Given the high cost of inventory, it is important to manage tight inventory control as well as efficiently implement mark-downs and promotions. Appliance stores compete against larger general retailers by offering an extensive range of products, professional-grade items, unique and hard to find merchandise and high levels of service and expertise focused specifically on the needs of appliance buyers. Appliance stores also need to track the serial number of appliances received to inventory or sold in order to connect the specific item sold to the customer who bought it for warranty tracking purposes.
Appliance Store POS specific features in MicroBiz Cloud include:
- Serial number tracking - track the serial numbers on appliances when adding them to stock as well as on sales, returns, store transfers and inventory adjustments.
- Customer deposits - accept and track customer order deposits on appliances for special orders, phone orders, deliveries and layaways.
- Markdown management - easily manage group markdowns, quantity pricing, multi-buy items and time-based promotional pricing on all types of appliances.
- Sales commissions - can be calculated for each item on the sales amount or the gross profit or track commissions by employee to measure productivity.
- Separate customer shipping and billing addresses - Helpful when appliances and other items are shipped to different addresses - with deliveries and shipments taxed on customer's address.
- Credit Accounts - extend credit and send AR statements to key customers, incuding setting limits, sending AR statements and collecting payments.
- Group pricing or discounts - special prices based on customer level or group - such a contractors, apartment managers or wholesale customers.
- Flexible tax and fee tracking - allows for virtually any taxing or special fee scenario such as disposal fees on appliances and televisions.
- Ecommerce Integration - WooCommerce POS interface allows you to publish product records to Woo, sync inventory and capture online appliance sales in MicroBiz POS.
- Restrictions on discounts - place restrictions on discounting of items sold in appliance stores.
- Minimum deposit requirements - Set minimum deposits one layaways and other orders.
Sell and Manage Special Orders of Appliances
MicroBiz POS supports the sale of appliances, accessories and parts that are not currently in stock. You can mark an item as a special order, add it directly to a draft PO or create a new PO. When the appliance or parts are received from your distibutor, MicroBiz POS alerts the user and links the item back to a original customer order, so that the customer can be contacted and the special order item can be set aside for pick-up or shipment.
Track Serial Numbers of Appliances from Receiving Items into Stock through Sale to Customers
MicroBiz supports the tracking of serialized inventory or tracking of serial numbers. You can set whether an item such as a kitchen appliance or a refrigerator has serial numbers and whether the tracking of serial numbers is required or optional. Serial numbers can be added when the item is received into inventory or when the item is sold. The system supports the scanning of bar codes to add the serial numbers to the product record or during the sale transaction. Serial numbers can be viewed for both sold and unsold items. Serial numbers are also tracked on returns, store transfers and inventory adjustments.
For more information on serial number tracking, click here.
Calendar-based Service Scheduler
Create a scheduled task (such a delivery, appointment or repair slot) right from the order record and assign to an employee. Service task calendar can be displayed in multiple views (monthly, weekly, daily) and filtered by assigned employee.
Map Deliveries Using Google Maps
MicroBiz includes a delivery management module that allows you to manage the delivery of customer orders. You can organize the orders by order status, order date, due date, assigned employee and store. Through an integration with Google Maps, you can select and send the addresses of delivery orders to Google Maps with one click. From Google Maps, you can arrange the sequence of the deliveries to optimize routing and then either print the routing map or email or text the directions to your phone, where the routing is displayed in Google Maps on your phone.
Offer Credit Accounts and Manage Accounts Receivable
Offer and manage credit accounts to customers, including defining authorized users, setting credit limits and payment terms. The AR statement displays the current balance, available credit and aging of accounts receivable. Credit account records display all charges to the account, payments on balances and authorized user activity. You can choose to show just the charges or the individual items on the charge to account transactions. You can apply credits against the balance as well as add service charges for things such as late fees.
Speed Product Creation with Online Product Catalog with 1.7+ Billion Product Records
MicroBiz connects to an electronic database of about 1.7 billion product records, allowing you search this database by SKU, UPC or product name to quickly and easily add new item records to the MicroBiz POS system. With one click, you an populate a new product record with the the model/SKU, UPC/barcode, description of the product, vendor, brand and image (depending on data available from the vendor). Below are some of the vendors and brands available in MicroBiz used through this integration:
Other Point of Sale Features
In addition to the Appliance Store POS specific capabilities listed above, MicroBiz Cloud includes all the following standard features and functionality needed to manage Appliance stores:
Operate a Repair & Service Department
Manage repair services including deposits, description of work and quotes and setting a due date. Check in customer owned items requiring repair. Track service history by item in customer record.
View Service History of Repaired Items
MicroBiz POS tracks the service history of customer-owned items, such as appliances under warranty, on work orders. The custom record will show each item that the customer has brought in for service, as well as the service history on item.
Display Store Policies on Receipts and Invoices
MicroBiz can print your standard store returns and other policies by default on register receipts, orders, work orders, quotes and estimates. You have the option to print or email receipts to your customers. Receipts may be formatted with your store logo, transaction bar code and website .
Generate Quotes, Estimates and Invoices
You have the ability to print full page quotes, estimates or invoices from the order record – depending on your need. You can also choose whether to print order or line notes on the printed document. Convert quotes into orders with one click to reserve stock and collect payments.
Manage Layaways and Installment Payments
Manage payments for orders on layaway. Set due dates and take payments while holding layaway items out of open stock. View payment history on open layaway orders.
Orders
- Phone Orders/Layaways
- Special Orders (out of stock appliances)
- Pick-up, Shipping, Delivery Dashboard
- Repairs/Service Dept Management
- Quotes/Estimates/Invoices
- Check-in of Appliances for Repair
- Deposit Collection and Refunds
- Tax Calculation based on Ship Address
- Backorder Creation and Filling
Customers
- Multiple Shipping/Billing Addresses
- Customer Tax Classes/Tax Exempt
- Credit Accounts/Charge to Account/AR
- Accounts Receivable Statements
- Import Customers via CSV File Import
Store Management
- Store Transfers (multi-store)
- Support of Contactless Payments
- PCI/PA-DS Compliant Payment Processing
- Flexible and Filterable Reports
- Enforceable Business Rules on Discounts and Returns
- Employee Roles and Permissions
- Minimum Deposit Requirements
Register
- Register Quick Pick Keys
- Bar code label scanning
- Transaction holds/recalls
- Returns and Voids
- Split Tenders
- Assign Salesperson to Transaction (for commission calculations)
- Item and Transaction Level Discounts
- Stock-level Look-up (multi-store)
- Store Credits
- Gift Cards (real-time, multi-store)
- Customizable Receipts
- Custom Tenders
- Print or Email Receipts
- Customer Sales History Look-up with one-touch from Front Register
- Register Close/End of Day Reports
- Integrated Credit Card Processing
- Advanced Filterable Product Search
- Editable Item Descriptions on Receipt (great for adding serial numbers)
Integrations
- WooCommerce Integration
- QuickBooks Online Integration
Catalog Management
- Customer-based Pricing/Pricing Levels
- Matrix Products with Size/Other Variants
- Product images
- Categories and Sub-Categories
- Product Tax Classes (multiple)
- Quantity-based Tiered Pricing
- Time-based promo pricing
- Alternate Product IDs
- Fractional Sale Quantities (weight/time)
- Print Barcode Price Labels
Multi-store Inventory Management
- CSV File Import of Products & Inventory
- Inventory Adjustment Audit Records
- Purchase Orders/Vendor Shipments
- Minimum Inventory Reorder Points
- Special Order Tracking (from customer order to receiving vendor shipment)
Expand Functionality of MicroBiz via Integrations with Popular 3rd Party Apps
Publish register batch financials to QuickBooks Online with one-touch
- Map POS financial activities to QuickBooks GL accounts
- Publish register batch financials to QuickBooks with one touch
- Sync revenue, COGS, inventory values, customer liabilities and payments with QuickBooks
- Create QuickBooks invoice payable from received vendor shipments
- Push POS sales taxes to QuickBooks Sales Tax Center for payment management
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Integrate your POS system with your Woo! ecommerce site
- Link product records and sync changes in product fields from MicroBiz to Woo!
- Automatically adjust stock levels in Woo! for store sales to avoid sales of items not in stock
- Pull online orders into MicroBiz for order and inventory management
- Capture customer records created online in MicroBiz
Frequently Asked Questions
Yes. MicroBiz supports full serial number tracking at every stage — from receiving goods into inventory, through sales at the front register, to order fulfillment and delivery. Serial numbers can be entered manually or scanned via barcode. You can make serial numbers required or optional. A Serial Number History report lets you look up any serial number and view its complete transaction history, including the customer record and purchase details — useful for warranty claims and service history.
Yes. MicroBiz includes a built-in Service Department module for managing repair and service jobs. You can check in customer-owned items, enter a detailed description of the work needed, add parts and labor, assign the job to a specific employee, set a due date, collect a deposit, and print claim tickets, quotes, and invoices. Service history is tracked per item, making it easy to reference past repairs for repeat customers.
Yes. MicroBiz allows you to assign employees to sales transactions and customer orders. Sales are tracked by employee across all locations, providing the data needed to calculate commissions. Reports can be filtered and exported by employee to support your commission calculations.
Yes. MicroBiz supports both layaways and special orders. For layaways, you can collect a deposit and hold items for customers until full payment is made. Special orders allow you to sell items not currently in stock, with automated tracking from the initial sale through fulfillment — including automatic linking of special orders to vendor shipments when received. You can print quotes, estimates, and invoices and collect full or partial payment upfront.
Yes. MicroBiz is built for multi-location retail. It provides a real-time centralized view of inventory levels across all stores and locations from any register. You can set different pricing and costs by store, transfer inventory between locations, and manage orders across stores. Multi-store reporting gives you visibility into sales and inventory performance across your entire operation from one system.
Yes. MicroBiz integrates directly with WooCommerce, the world's most widely used ecommerce platform. The integration keeps inventory levels in sync between your physical store and website in real time, pulls online orders into MicroBiz for fulfillment, and shares product records and images between both systems — allowing you to manage in-store and online sales from a single platform.
Yes. MicroBiz has a direct API integration with QuickBooks Online. With one click, you can publish register batch data from all your registers to mapped GL accounts in QuickBooks. When receiving vendor shipments, you can automatically create vendor bill payables in QuickBooks. Sales tax liabilities can also be transferred directly to the QuickBooks Sales Tax Center, reducing manual data entry and keeping your financials accurate.
Yes. MicroBiz includes purchasing and receiving tools that let you create purchase orders and send them to vendors. It supports min/max auto stock replenishment to help you reorder before running out of stock. When shipments arrive, you can receive them against the original purchase order. An integrated product catalog with over 1.7 billion items lets you scan a barcode to instantly pull product name, SKU, UPC, and other data into a new product record.
Yes. MicroBiz supports vendor returns as part of its purchasing and receiving workflow. When items are returned to a vendor, inventory is adjusted accordingly. Vendor bill payables created in QuickBooks Online can also be managed to reflect credits received, keeping your accounts payable accurate.
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Useful Links and Resources:
Association of Home Appliance Manufacturers — The trade association representing manufacturers of major, portable and floor care home appliances. AHAM provides industry leadership, advocacy, and a forum for developing public policy, standards, and business decisions affecting the appliance industry.
Professional Services Association — An independent trade association dedicated to promoting the highest standards of quality service in the appliance service industry. PSA provides educational training, certification, business management support, and advocacy for independent appliance service providers.
United Appliance Servicers Association — A trade association supporting independent appliance service businesses with peer groups, technical training, service manuals, parts discounts, and business management resources.
Service Alliance Group — A trade association for home service companies across appliance repair, HVAC, electrical, and plumbing. Service Alliance Group promotes the growth of independent home service repair companies through education, resources, and industry advocacy.
Nationwide Marketing Group — North America's leading buying, marketing, and operational support organization for independent retailers in major appliances, consumer electronics, furniture, bedding, and home theater. Nationwide provides members with purchasing power, marketing tools, and retail resources to compete with national chains.
BrandSource — A member-owned, not-for-profit buying group serving over 4,500 independent appliance, electronics, furniture, and bedding retailers across North America. BrandSource provides members with collective purchasing power, vendor programs, digital marketing tools, and e-commerce solutions.