Appliance Store Point of Sale
Manage inventory and track serial numbers with our appliance store POS system
Appliance store POS systems need to manage a diverse range of inventory, including many large and high priced items. Given the high cost of inventory, it is important to manage tight inventory control as well as efficiently implement mark-downs and promotions. Appliance stores compete against larger general retailers by offering an extensive range of products, professional-grade items, unique and hard to find merchandise and high levels of service and expertise focused specifically on the needs of appliance buyers. Appliance stores also need to track the serial number of appliances received to inventory or sold in order to connect the specific item sold to the customer who bought it for warranty tracking purposes.
Appliance Store POS specific features in MicroBiz Cloud include:
- Serial number tracking - track the serial numbers on appliances when adding them to stock as well as on sales, returns, store transfers and inventory adjustments.
- Customer deposits - accept and track customer order deposits on appliances for special orders, phone orders, deliveries and layaways.
- Markdown management - easily manage group markdowns, quantity pricing, multi-buy items and time-based promotional pricing on all types of appliances.
- Sales commissions - can be calculated for each item on the sales amount or the gross profit or track commissions by employee to measure productivity.
- Separate customer shipping and billing addresses - Helpful when appliances and other items are shipped to different addresses - with deliveries and shipments taxed on customer's address.
- Credit Accounts - extend credit and send AR statements to key customers, incuding setting limits, sending AR statements and collecting payments.
- Group pricing or discounts - special prices based on customer level or group - such a contractors, apartment managers or wholesale customers.
- Flexible tax and fee tracking - allows for virtually any taxing or special fee scenario such as disposal fees on appliances and televisions.
- Ecommerce Integration - WooCommerce POS interface allows you to publish product records to Woo, sync inventory and capture online appliance sales in MicroBiz POS.
- Restrictions on discounts - place restrictions on discounting of items sold in appliance stores.
- Minimum deposit requirements - Set minimum deposits one layaways and other orders.
Inventory Management
MicroBiz Cloud includes a comprehensive set of inventory management tools that give appliance retailers full control over their product catalog, pricing, and stock levels — from initial product setup through to receiving, pricing updates, and physical inventory counts.
Inventory management capabilities in MicroBiz include:
- Connect to an electronic product database of over 1.7 billion product records to quickly add new items by scanning a UPC or searching by SKU or product name
- Bulk import products, customers, and inventory levels from your existing POS system via CSV or Excel file
- Import bulk vendor price updates via CSV when a supplier releases a new price list
- Print barcode price labels in multiple formats directly from MicroBiz — automatically during receiving or manually for price changes — with support for batch label printing
- Set quantity-based price break points that automatically adjust the price at the register when a purchase threshold is reached
- Set up customer-based pricing tiers — such as retail, wholesale, contractor, or apartment manager — with prices applied automatically at the register when a customer record is attached
- Track serialized inventory with serial numbers captured at receiving or point of sale, with full audit trail across sales, returns, store transfers, and inventory adjustments
- Transfer inventory between store locations and view stock levels across all locations from the register
- Set reorder points on any product to alert staff when stock of a key item is running low
Sell and Manage Special Orders of Appliances
MicroBiz Cloud supports the sale of appliances, accessories, and parts not currently in stock, giving appliance retailers a structured workflow to take the order, source the item from a distributor, and fulfill the customer's request without losing track of the details along the way.
Special order capabilities in MicroBiz include:
- Mark any appliance, accessory, or part as a special order at the time of sale
- Add the special order item directly to a draft purchase order or create a new PO on the spot
- Receive an automatic alert when the item arrives from your distributor
- Special order items are automatically linked back to the original customer order upon receiving
When a special order item is received, MicroBiz displays an alert and links the incoming item to the original customer order — allowing the customer to be contacted right away and the item to be set aside for pickup or shipment without any manual cross-referencing of purchase orders against customer requests.
Track Serial Numbers on Appliances and Other Serialized Inventory
MicroBiz Cloud supports full serial number tracking for appliances and other serialized products, allowing retailers to capture, manage, and look up serial numbers at every stage — from receiving through to the point of sale and beyond.
Serial number tracking capabilities in MicroBiz include:
- Set any product as serialized with serial number tracking required or optional
- Capture serial numbers when items are received into inventory or at the point of sale
- Scan serial number barcodes for fast and accurate data entry at receiving or checkout
- View serial number records for both sold and unsold inventory
- Track serial numbers on returns, store transfers, and inventory adjustments
Serial number tracking in MicroBiz is particularly valuable for appliance retailers selling high-ticket items like refrigerators, washers, dryers, and kitchen appliances — giving stores a complete audit trail from receiving to sale for every serialized unit, and making warranty lookups and service history tracking fast and accurate.
For more information on serial number tracking, click here.
Calendar-based Service Scheduler
MicroBiz Cloud includes a calendar-based scheduler that allows appliance retailers to create and manage scheduled tasks — such as deliveries, installation appointments, or repair slots — directly from the order record, keeping scheduling tied to the actual order rather than a separate calendar tool.
Service scheduler features in MicroBiz include:
- Create a scheduled task directly from the order record and assign it to a specific employee
- View the calendar in monthly, weekly, or daily formats
- Filter the calendar view by assigned employee
This calendar-based approach gives managers a clear visual overview of upcoming deliveries, installations, and repair appointments — making it easy to manage technician and driver schedules, avoid double booking, and ensure every committed delivery or service date is visible in one place.
Map Deliveries Using Google Maps
MicroBiz Cloud includes a delivery management module that allows appliance retailers to organize and route delivery orders efficiently, with a one-click integration that sends delivery addresses directly to Google Maps for optimized routing.
Delivery mapping capabilities in MicroBiz include:
- Organize delivery orders by order status, order date, due date, assigned employee, or store
- Send selected delivery addresses to Google Maps with one click
- Arrange the sequence of deliveries in Google Maps to optimize routing
- Print the routing map or send directions via email or text directly to your phone
Once sent to your phone, the optimized delivery route displays directly in the Google Maps app, allowing drivers to navigate turn by turn without manually entering addresses — making it easy to plan and execute an efficient delivery run across multiple stops on the same day.
Offer Credit Accounts and Manage Accounts Receivable
MicroBiz Cloud includes a full credit account and accounts receivable module that allows appliance retailers to offer house charge accounts to customers, with flexible controls over who can charge to the account and how balances are managed.
Credit account and accounts receivable features in MicroBiz include:
- Define authorized users for each credit account
- Set credit limits and payment terms per customer
- View current balance, available credit, and accounts receivable aging on the AR statement
- View all charges, payments, and authorized user activity on each account record
- Choose to display either a summary of charges or itemized line items on charge-to-account transactions
- Apply credits against an account balance
- Add service charges such as late fees directly to the account
With open item accounts receivable, payments can be allocated against specific open invoices rather than simply applied to the oldest balance — keeping large commercial accounts clean and making it easy to identify exactly which invoices remain outstanding at any point in time.
Speed Product Creation with Online Product Catalog with 1.7+ Billion Product Records
MicroBiz Cloud connects to an electronic product database of over 1.7 billion product records, allowing retailers to quickly add new items to their catalog by searching for a product by SKU, UPC, or product name — eliminating the need to manually key in product details one field at a time.
Product catalog lookup capabilities in MicroBiz include:
- Search the database by SKU, UPC, or product name
- Populate a new product record with one click, including model/SKU, UPC/barcode, product description, vendor, brand, and product image where available
- Access product data from hundreds of vendors and brands across multiple retail categories
This integration is a significant time saver for appliance retailers, hardware stores, garden centers, and any retailer that frequently adds new products from multiple vendors — reducing the time it takes to create a new product record from several minutes of manual data entry to a single click.
Other Point of Sale Features
In addition to the Appliance Store POS specific capabilities listed above, MicroBiz Cloud includes all the following standard features and functionality needed to manage Appliance stores:
Operate a Repair & Service Department
MicroBiz Cloud allows appliance retailers to run a full repair and service department using the built-in order management system, giving service teams a structured way to manage repair jobs alongside retail sales without needing a separate system.
Repair and service department capabilities in MicroBiz include:
- Check in customer-owned items for repair
- Enter a description of work to be performed and add service notes
- Print full page quotes and estimates for the customer
- Collect a deposit at intake and enforce minimum deposit rules
- Set an estimated completion date for each job
- Track the full service history for each item in the customer record
Having repair and service management built directly into MicroBiz gives appliance retailers a complete picture of every customer's service history alongside their retail purchase history — making it easy to reference past repairs, manage warranties, and provide faster, more informed service when a customer returns.
Track Service History on Customer-Owned Items and Appliances
MicroBiz Cloud maintains a complete service history for every customer-owned item tracked through the work order system, giving appliance retailers instant access to past repair records without searching through paper files or separate service logs.
Service history tracking in MicroBiz includes:
- View all items a customer has brought in for service or repair from their customer record
- Access the full service history for each individual item, including past work orders, descriptions of work performed, parts used, and dates of service
This is particularly valuable for appliance retailers managing warranty repairs, where staff need to quickly verify prior service activity on a specific unit before beginning new work — reducing time spent searching for records and giving technicians the full context they need to service the item accurately.
Print Store Policies and Custom Branding on Receipts and Document
MicroBiz Cloud allows appliance retailers to automatically print store return policies and other store policies on all customer-facing documents, ensuring customers always receive consistent policy information without staff needing to remember to communicate it manually.
Receipt and document customization options in MicroBiz include:
- Print store return policies and other policies by default on register receipts, orders, work orders, quotes, and estimates
- Print or email receipts to customers at the time of sale
- Customize receipts and documents with your store logo, transaction barcode, and website address
Consistent policy printing across all document types — from register receipts to work order quotes — helps appliance retailers set clear customer expectations on returns, warranties, and service terms while reinforcing store branding on every customer touchpoint.
Full Page Quotes, Estimates and Invoices
MicroBiz Cloud allows appliance retailers to generate full page quotes, estimates, or invoices directly from an order record, giving staff the right document type for any stage of the sales process without needing a separate quoting or invoicing tool.
Quote, estimate, and invoice options in MicroBiz include:
- Print a full page quote, estimate, or invoice depending on the current need
- Choose whether order-level or line-level notes are included on the printed document
- Convert a quote into an order with one click to reserve stock and begin collecting payments
This flexibility allows staff to provide customers with a formal quote before a sale is confirmed, an estimate for a custom or service-based job, or a complete invoice once the transaction is ready to be billed — all generated from the same order record. One-click quote conversion eliminates re-entering data when a customer is ready to proceed, keeping the sales process fast and accurate.
Manage Layaway Payments and Installment Sales
MicroBiz Cloud gives appliance retailers a structured way to manage layaway sales and installment payments, allowing customers to reserve high-ticket items like appliances with a deposit and pay over time before taking delivery.
Layaway payment management in MicroBiz includes:
- Set due dates on layaway orders to track expected payment milestones
- Accept payments against open layaway orders at any time
- View the full payment history on each open layaway order
- Layaway items are automatically held out of open stock and classified as committed stock for the duration of the layaway
By moving layaway items from open stock to committed stock, MicroBiz ensures reserved appliances are not available for sale to another customer while the layaway is in progress — giving retailers accurate inventory counts while honoring installment arrangements with customers paying over time.
Orders
- Phone Orders/Layaways
- Special Orders (out of stock appliances)
- Pick-up, Shipping, Delivery Dashboard
- Repairs/Service Dept Management
- Quotes/Estimates/Invoices
- Check-in of Appliances for Repair
- Deposit Collection and Refunds
- Tax Calculation based on Ship Address
- Backorder Creation and Filling
Customers
- Multiple Shipping/Billing Addresses
- Customer Tax Classes/Tax Exempt
- Credit Accounts/Charge to Account/AR
- Accounts Receivable Statements
- Import Customers via CSV File Import
Store Management
- Store Transfers (multi-store)
- Support of Contactless Payments
- PCI/PA-DS Compliant Payment Processing
- Flexible and Filterable Reports
- Enforceable Business Rules on Discounts and Returns
- Employee Roles and Permissions
- Minimum Deposit Requirements
Register
- Register Quick Pick Keys
- Bar code label scanning
- Transaction holds/recalls
- Returns and Voids
- Split Tenders
- Assign Salesperson to Transaction (for commission calculations)
- Item and Transaction Level Discounts
- Stock-level Look-up (multi-store)
- Store Credits
- Gift Cards (real-time, multi-store)
- Customizable Receipts
- Custom Tenders
- Print or Email Receipts
- Customer Sales History Look-up with one-touch from Front Register
- Register Close/End of Day Reports
- Integrated Credit Card Processing
- Advanced Filterable Product Search
- Editable Item Descriptions on Receipt (great for adding serial numbers)
Integrations
- WooCommerce Integration
- QuickBooks Online Integration
Catalog Management
- Customer-based Pricing/Pricing Levels
- Matrix Products with Size/Other Variants
- Product images
- Categories and Sub-Categories
- Product Tax Classes (multiple)
- Quantity-based Tiered Pricing
- Time-based promo pricing
- Alternate Product IDs
- Fractional Sale Quantities (weight/time)
- Print Barcode Price Labels
Multi-store Inventory Management
- CSV File Import of Products & Inventory
- Inventory Adjustment Audit Records
- Purchase Orders/Vendor Shipments
- Minimum Inventory Reorder Points
- Special Order Tracking (from customer order to receiving vendor shipment)
Expand Functionality of MicroBiz via Integrations with Popular 3rd Party Apps
Publish register batch financials to QuickBooks Online with one-touch
- Map POS financial activities to QuickBooks GL accounts
- Publish register batch financials to QuickBooks with one touch
- Sync revenue, COGS, inventory values, customer liabilities and payments with QuickBooks
- Create QuickBooks invoice payable from received vendor shipments
- Push POS sales taxes to QuickBooks Sales Tax Center for payment management
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Integrate your POS system with your Woo! ecommerce site
- Link product records and sync changes in product fields from MicroBiz to Woo!
- Automatically adjust stock levels in Woo! for store sales to avoid sales of items not in stock
- Pull online orders into MicroBiz for order and inventory management
- Capture customer records created online in MicroBiz
Frequently Asked Questions
Yes. MicroBiz supports full serial number tracking at every stage — from receiving goods into inventory, through sales at the front register, to order fulfillment and delivery. Serial numbers can be entered manually or scanned via barcode. You can make serial numbers required or optional. A Serial Number History report lets you look up any serial number and view its complete transaction history, including the customer record and purchase details — useful for warranty claims and service history.
Yes. MicroBiz includes a built-in Service Department module for managing repair and service jobs. You can check in customer-owned items, enter a detailed description of the work needed, add parts and labor, assign the job to a specific employee, set a due date, collect a deposit, and print claim tickets, quotes, and invoices. Service history is tracked per item, making it easy to reference past repairs for repeat customers.
Yes. MicroBiz allows you to assign employees to sales transactions and customer orders. Sales are tracked by employee across all locations, providing the data needed to calculate commissions. Reports can be filtered and exported by employee to support your commission calculations.
Yes. MicroBiz supports both layaways and special orders. For layaways, you can collect a deposit and hold items for customers until full payment is made. Special orders allow you to sell items not currently in stock, with automated tracking from the initial sale through fulfillment — including automatic linking of special orders to vendor shipments when received. You can print quotes, estimates, and invoices and collect full or partial payment upfront.
Yes. MicroBiz is built for multi-location retail. It provides a real-time centralized view of inventory levels across all stores and locations from any register. You can set different pricing and costs by store, transfer inventory between locations, and manage orders across stores. Multi-store reporting gives you visibility into sales and inventory performance across your entire operation from one system.
Yes. MicroBiz integrates directly with WooCommerce, the world's most widely used ecommerce platform. The integration keeps inventory levels in sync between your physical store and website in real time, pulls online orders into MicroBiz for fulfillment, and shares product records and images between both systems — allowing you to manage in-store and online sales from a single platform.
Yes. MicroBiz has a direct API integration with QuickBooks Online. With one click, you can publish register batch data from all your registers to mapped GL accounts in QuickBooks. When receiving vendor shipments, you can automatically create vendor bill payables in QuickBooks. Sales tax liabilities can also be transferred directly to the QuickBooks Sales Tax Center, reducing manual data entry and keeping your financials accurate.
Yes. MicroBiz includes purchasing and receiving tools that let you create purchase orders and send them to vendors. It supports min/max auto stock replenishment to help you reorder before running out of stock. When shipments arrive, you can receive them against the original purchase order. An integrated product catalog with over 1.7 billion items lets you scan a barcode to instantly pull product name, SKU, UPC, and other data into a new product record.
Yes. MicroBiz supports vendor returns as part of its purchasing and receiving workflow. When items are returned to a vendor, inventory is adjusted accordingly. Vendor bill payables created in QuickBooks Online can also be managed to reflect credits received, keeping your accounts payable accurate.
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Useful Links and Resources:
Association of Home Appliance Manufacturers — The trade association representing manufacturers of major, portable and floor care home appliances. AHAM provides industry leadership, advocacy, and a forum for developing public policy, standards, and business decisions affecting the appliance industry.
Professional Services Association — An independent trade association dedicated to promoting the highest standards of quality service in the appliance service industry. PSA provides educational training, certification, business management support, and advocacy for independent appliance service providers.
United Appliance Servicers Association — A trade association supporting independent appliance service businesses with peer groups, technical training, service manuals, parts discounts, and business management resources.
Service Alliance Group — A trade association for home service companies across appliance repair, HVAC, electrical, and plumbing. Service Alliance Group promotes the growth of independent home service repair companies through education, resources, and industry advocacy.
Nationwide Marketing Group — North America's leading buying, marketing, and operational support organization for independent retailers in major appliances, consumer electronics, furniture, bedding, and home theater. Nationwide provides members with purchasing power, marketing tools, and retail resources to compete with national chains.
BrandSource — A member-owned, not-for-profit buying group serving over 4,500 independent appliance, electronics, furniture, and bedding retailers across North America. BrandSource provides members with collective purchasing power, vendor programs, digital marketing tools, and e-commerce solutions.