Furniture and Home Decor Store Point of Sale
Furniture and home decor retailers manage a diverse range of inventory and related accessories. Specialty furniture retailers also offer a lot of made-to-order business and design and custom services. The best furniture store POS systems tightly control inventory and pricing, manage multiple furniture vendors, and maintain accurate and detailed order and sales records. Furniture store management systems also need to manage deliveries. Given the seasonality and rapidly changing tastes and trends, it is imperative that inventory stay current and accurate. It is also important to track relevant customer information such as purchase history and contact information in order to run targeted marketing campaigns.
Furniture Store POS specific features in MicroBiz Cloud include:
- Quotes and invoices - with the invoice in progress functionality, you can quote a customer, print the quote, then when the customer comes in to purchase, simply recall the on hold invoice and process the sale.
- Editable product description on receipts – ability to edit from the front register the short product description which appears on a receipt. Helpful when selling unique or customizable items.
- Phone order support – ability to manage phone orders for pick-up, shipment or delivery through the Orders in Progress module.
- Customer deposits - accept and track customer deposits.
- Minimum deposit requirements – Enforce management rules such as minimum deposits on orders at the store level.
- Layaways - collect deposits while holding the item out of inventory.
- Multi-dimensional matrix inventory grid - to easily manage multi-attribute items such as furniture with size, color and style or height, width and length attributes.
- Markdown management - manage group markdowns, quantity pricing, multi-buy items, promotional pricing and bulk discounting.
- Advanced search screen – search by item name, ID and other attributes, view product tiles, filter by categories, brands, vendors, size, color, etc.
- Service department management - allows you to efficiently manage a service department - you can bill by hour or by job, as well as bill for fabrics and materials.
- Service item history – Track and view service history of customer-owned items checked in for service work, such as upholstery and furniture repairs.
- Multiple shipping addresses - ship to any of the multiple shipping addresses maintained for each customer, or ship the same selection to multiple recipients.
- Special orders/back orders - allows you to tracking special order items (such as furniture not carried in inventory), from the customer order to receiving, to inventory to the POS transaction.
- Customer group pricing or discounts - based on customer level or group.
- Sales commissions - can be calculated for each item based on the sales amount or the gross profit or track commissions by employee to measure productivity.
- Restrictions on discounts and returns – management settings allow restrictions to be placed on discounts and returns of products.
Killer POS Features for Furniture Stores:
Special Orders
Manage Special Orders, or the sale of items not currently in stock. You can mark an item as a special order item at the time its sold, which places it on a list of special order items in the purchasing module. When the item is received from the vendor, MicroBiz alerts the user that the item is attached to a customer order, so that the customer can be contacted and the item can be set aside for pick-up or shipment.
Quotes, Layaways and Deliveries
Manage sales of items not taken immediately from store. You can attach a customer, change status, set a due date, define a handling type, print pick-up slips and add notes. Customer orders can be transferred to the register so that payment can be made and ‘cash and carry’ items can be sold on the same receipt. Items can be managed as layaways with multiple payments. Orders can be managed with handling type (ship, delivery, store pick-up), assigned employee and due date.
In addition to the Furniture & Home Decor Store POS specific capabilities listed above, MicroBiz Cloud includes the following standard features and functionality needed to manage Furniture Stores:
Orders
- Quotes/Estimates/Invoices
- Check-in of Customer Items for Repair
- Deposit Collection and Refunds
- Tax Calculation based on Ship Address
- Backorder Creation and Filling
- Phone Orders/Layaways
- Special Orders (out of stock items)
- Pick-up, Shipping, Delivery Dashboard
- Repairs/Service Dept Management
Customers
- Multiple Shipping/Billing Addresses
- Customer Tax Classes/Tax Exempt
- Credit Accounts/Charge to Account
- Accounts Receivable Statements
- Import Customers via CSV File Import
Store Management
- PCI/PA-DS Compliant Processing
- Flexible and Filterable Reports
- Enforceable Business Rules on Discounts, Returns, Deposits
- Store Transfers
- Support of Contactless Payments
- Employee Roles and Permissions
- Minimum Deposit Requirements
Register
- Register Quick Pick Keys
- Split Tenders
- Assign Salesperson to Transaction
- Item and Transaction Discount
- Stock-level Look-up (multi-store)
- Store Credits
- Gift Cards
- Customizable Receipts
- Custom Tenders
- Print or Email Receipts
- Customer Sales History Look-up
- Bar code label scanning
- Transaction holds/recalls
- Returns and Voids
- Register Close/End of Day Reports
- Integrated Credit Card Processing
- Advanced Filterable Product Search
- Editable Item Descriptions on Receipt
Integrations
- WooCommerce Integration
- QuickBooks Online Integration
Catalog Management
- Product images
- Categories and Sub-Categories
- Product Tax Classes (multiple)
- Quantity-based Tiered Pricing
- Time-based promo pricing
- Alternate Product IDs
- Customer-based Pricing/Pricing Tiers
- Matrix Products with Size/Color/Other Variants
- Print Bar Code Price Labels
Multi-store Inventory Management
- CSV File Import of Products & Inventory
- Inventory Adjustment Audit Records
- Purchase Orders/Vendor Shipments
- Minimum Inventory Reorder Points
- Special Order Tracking
Expand Functionality of MicroBiz via Integrations with Popular 3rd Party Apps
Publish register batch financials to QuickBooks Online with one-touch
- Map POS financial activities to QuickBooks GL accounts
- Publish register batch financials to QuickBooks with one touch
- Sync revenue, COGS, inventory values, customer liabilities and payments with QuickBooks
- Create QuickBooks invoice payable from received vendor shipments
- Push POS sales taxes to QuickBooks Sales Tax Center for payment management
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Integrate your POS system with your Woo! ecommerce site
- Link product records and sync changes in product fields from MicroBiz to Woo!
- Automatically adjust stock levels in Woo! for store sales to avoid sales of items not in stock
- Pull online orders into MicroBiz for order and inventory management
- Capture customer records created online in MicroBiz
Frequently Asked Questions
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Useful Links and Resources:
Home Furnishings Association (HFA) — North America's largest trade organization devoted specifically to the needs of home furnishings retailers. HFA provides members with advocacy, education, business resources, webinars, and networking opportunities to help independent furniture retailers compete and grow.
American Home Furnishings Alliance (AHFA) — The leading trade association representing manufacturers and importers of home furnishings in the United States. AHFA advocates on legislative and regulatory issues affecting the furniture industry and provides resources on product standards, sustainability, and supply chain management.
Furniture First — A national purchasing cooperative serving independent full-line furniture retailers across the United States. Furniture First members benefit from collective buying power, rebates, discounts, merchandising programs, consumer financing options, and access to a network of over 200 vendor partners.
BrandSource — A member-owned, not-for-profit buying group serving over 4,500 independent appliance, electronics, furniture, and bedding retailers across North America. BrandSource provides members with collective purchasing power, vendor programs, digital marketing tools, and e-commerce solutions.
Nationwide Marketing Group — North America's leading buying, marketing, and operational support organization for independent retailers in furniture, bedding, major appliances, consumer electronics, and home theater. Nationwide provides members with purchasing power, marketing tools, and retail resources to compete with national chains.
High Point Market — The world's largest home furnishings trade show, held twice yearly in High Point, North Carolina. With over 11 million square feet of showroom space and approximately 2,000 exhibitors, High Point Market is the premier sourcing and trend event for furniture retailers, designers, and buyers from around the world.
Las Vegas Market — One of the leading furniture, home décor, and gift trade shows in the United States, held twice yearly in Las Vegas. Las Vegas Market connects furniture retailers with thousands of manufacturers and vendors across furniture, bedding, lighting, rugs, and home accessories.
Association of Woodworking & Furnishings Suppliers (AWFS) — The largest national trade association representing companies that supply the home and commercial furnishings industry. AWFS provides education, advocacy, and hosts the biennial AWFS Fair — a major trade show for furniture manufacturers, suppliers, and retailers.