Accounts Receivable Aging Report in QuickBooks Online


The A/R Aging report provides a list of all of the open (unpaid) customer invoices and the number of days they have been outstanding. In order for this report to be useful, you must set invoice terms for all of your customers. If you have not set up invoice terms in the customer profile, then QuickBooks will not be able to provide you with a reminder when your customer’s invoices are coming due. In addition, the A/R Aging report will not be able to track the number of days the invoices have been outstanding.

There are a couple of ways to set up invoice terms. The simplest option is to set up default invoice terms for all customers. This option works best if the majority of your customers have the same invoice terms (i.e. Net 30).

The A/R Aging Report can help you to stay on top of customer invoices that are past due so you can follow up with your customers about payment. The longer an invoice remains past due, the higher the likelihood that you may not get paid without some type of follow up with your customers. Not getting paid can impact your business’ cash flow, so it’s important to keep on top of your unpaid invoices using an A/R Aging Report.

Components of the A/R Aging Report

Below you will find a brief explanation of the different components.

  • Date: Similar to the Balance Sheet report, this report is as of a specific date. In this example, it is as of September 30, 2016.
    Aging categories: This report is organized by customer and then by 5 different aging buckets (e.g. 1-30 days late, 31-60 days late, etc.).
  • Current column – Indicates invoices that are not yet due. No action is required for invoices that appear in this column.
  • 1-30 column: Indicates invoices that are 1-30 days past due. Certainly you don’t want to contact a customer who is just a couple days past due. However, for any invoices that are 7 days past due, I would recommend that you send the customer a friendly reminder either by telephone or email. If you send an email, I would include a copy of the invoice as well.
  • 31-60 column: Indicates invoices that are 31-60 days past due. By this point, you should have sent at least 1 or more reminders to your customer to pay their outstanding balance. If you still have not received a response, then I suggest that you send them a letter on letterhead that includes verbiage like “in order to avoid any additional late fees or penalties, please remit payment immediately”.
  • 61-90 column: Indicates invoices that are 61-90 days overdue. Unless you have spoken with your customer and provided them with additional time to pay their outstanding balance, more than likely you will not be getting paid. At this point, you may want to look into sending this to a collection agency or possibly writing it off as bad debt.
  • 91 and Over: Indicates invoices that are 91 days past due. Similar to what I mentioned for anything in the 61-90 days column, you should likely be sending this to a collection agency or writing it off as bad debt expense.
  • Totals by group: a good rule of thumb is to make sure that the majority of your outstanding receivables is within the first 3 columns. It should be a rare occasion that you have something creep into the 61 and over categories. If you do, be sure to address it quickly.

Running an Accounts Receivable Aging Report in QuickBooks Online

Step 1 – Navigate to the Report Center – From the Home page, click on Reports located on the left menu bar.

Step 2 – Report Center – Click on the Recommended Reports tab.

Step 3 – Report Filters – From this screen, you have several options.

  • Reporting period – Select the report period you would like to run the report for (i.e. today, this week, this month, etc;)
    Show non-zero or active only – Display only active customers that have an outstanding balance.
  • Days per aging period – Select the # of days you would like for each aging category. 30 days (i.e. 1-30, 31-60 etc;) is the most common option but if you have terms shorter than that (i.e. Net 15 days) then you may want to go with 15 day increments (i.e. 1-15 days late, 16-30, etc.).
  • Number of periods – Select the # of categories you want to age invoices.

Step 4 – Display Report

Step 5 – Display the Invoice Detail for a Customer – In order to get to the invoice details for the summary report, you simply click on the customer that you want to see the invoice details for. When you do so, QuickBooks will provide you with details of the invoice(s) that make up the outstanding balance for that customer.


By now you should have a good idea of how the A/R Aging Summary report can help you to stay on top of unpaid invoices, so that you can get paid from your customers in a timely manner. Here are a few things that you should implement as soon as possible:

  • Be sure you create an invoice for all credit sales as they occur.
  • Make sure that you set up payment terms for all customers.
  • Establish a follow-up plan for invoices that become past due. For example, what action will you take when they are in each of the buckets (1-30, 31-60, etc.)?
  • Review the A/R Aging Report on a weekly basis if possible.