Best Ways to Contact MicroBiz Cloud Support

We wanted to make sure that you are aware of all the ways that you can contact MicroBiz Support.

Option One: Email

You can email your question or issue to [email protected] Our support reps will get back to you quickly with a response to your issue.

Option Two: Use the Built-in Contact Feature in MicroBiz Cloud.

This built-in feature allows you to submit an inquiry without leaving the MicroBiz POS application. To do so, navigate to the top right hand corner of your screen and you will see a blue button labeled “? Help”. This is your help area that contains both a link to Documentation and a button to contact support (as shown below).

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Hovering over the “?” will provide two options: Documentation/Help and Customer Support.

If you proceed to click on “Customer Support” you will get the menu as shown below:

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Here you have several Topic choices, a text box to include a description of your question/problem, and two check boxes. The two check boxes will allow for you to include a screenshot of your current screen and include the current transaction if you are working in the front register. Upon clicking send, it will create a new support ticket with us and we will get back to you as soon as possible.
Option Three: Instant In-App Access to Online Knowledge Base

The ‘Documentation/Help’ option brings you to the MicroBiz Cloud online knowledge base.

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Here you can search for articles by either entering a text string in the search box or by browsing the categories listed below the search box. We even have some helpful videos covering popular topics. This is a great place to find answers to your questions and issues.

We hope that you will check out these online resources if you run into any issues with your MicroBiz Cloud software.

Reminder on Integrated EMV Processing with MicroBiz Cloud

On October 1, 2015 the EMV liability shift became effective. MicroBiz is currently offering certified EMV compliant integrated payment processing through Vantiv’s Mercury Payments service.

Payment Processor: Vantiv’s Mercury Payment Systems processing service.

Timing: Currently available.

Supported Payment Terminal: MicroBiz is initially supporting the Dejavoo Z6 payment terminal. The Dejavoo Z6 is a smaller form factor payment terminal supporting EMV and NFC with the following features:
• Built-in NFC Contactless Reader
• EMV 4.x L1 and L2 Certified
• Ethernet connectivity
• 32 bits high performance secure Microprocessor, @ 400MHz
• 3.5” color Touch Screen (TFT-LCD 320×480 pixels)
• 192 MB of Memory (128 MB RAM / 64 MB DDR RAM)
• High Security CPU
• Open Architecture Linux Operating System
• PCI PTS v3.x Certified

Who to Contact: If you currently process through Mercury, please contact your Mercury representative. If you do not currently process through Vantiv or Mercury Payments, you will need to open a merchant account through Mercury. Please contact MicroBiz at [email protected] or 702 749-5353 to start this process. When submitting a request to MicroBiz please include your:
– Company Name
– Contact Name
– Address
– City, State, Zip
– Phone Number and Email.

We suggest that you order your Dejavoo Z6 payment terminal as soon as possible, as there is currently a backlog given the recent deadline. You can purchase or lease these payment terminal devices through Mercury Payments.

Debunking EMV Payment Myths

A lot has been written about the ongoing transition from magnetic stripe to chip cards, and in spite of best efforts to communicate “just the facts,” a few misunderstandings have surfaced. In our discussion with our customers on payment options, we have heard a few ‘myths’ about EMV requirements and the liability to merchants. We have tried to debunk these EMV myths below.

Myth #1. Anyone who accepts card-present transactions must upgrade to chip technology.
There is no mandate forcing businesses accepting in-person (or card-present) transactions to adopt chip enabled terminals and other technology. However, there is a risk. If you accept a chip card transaction (by swiping the magnetic stripe on the back of a chip card), and the transaction turns out to be fraudulent, you will be liable for all costs and fines associated with the transaction. The October 1st Liability Shift transferred liability from credit card issuers to the party that is least chip enabled in the event of a fraudulent chip card transaction. In most cases this is the retailer with the magnetic stripe reader.

Myth #2. If I didn’t upgrade to a chip card terminal by the October 1st liability shift deadline, I won’t be able to accept card transactions.
Not true. The liability shift deadline did not render all non-chip-enabled terminals inoperable. Your non-chip-enabled terminal still works and you can accept card transactions with it, as long as you are comfortable assuming the added risk.

Myth #3. Transitioning to chip cards doesn’t reduce fraud.
The fact is, EMV has been a tremendous success in preventing fraud around the world. Wherever EMV is implemented comprehensively, fraud is reduced. Regularly published fraud statistics from many national banking and regulatory authorities France, UL and Canada prove the point. EMV reduces counterfeit and lost and stolen fraud in card-present POS applications, and provides strong, dynamic cardholder authentication in card-not present (CNP) scenarios.

Myth #4. EMV is not secure enough.
As a matter of fact, EMV is based on strong cryptography and elaborate key management; a fundamental EMV principle is to digitally sign payment data to ensure transaction integrity. As opposed to magnetic stripe technology, a chip is extremely difficult to copy, spoof or crack. Using an EMV card with a PIN verification makes it even more secure. Although EMV has been heavily scrutinized by criminals and the academics, there have been no reported real-life, in-market breaks of chip card technology.

Myth #5: EMV is already outdated and of no use in a world moving to mobile and contactless payments.
Not true. Ever since the first EMV implementation nearly a decade ago, EMV specifications have been continuously monitored by EMVCo and other chip card stakeholders and updated to meet the changing needs of the payment industry. And, most mobile and contactless payments are based on EMV specifications.

Myth #6: The business case for upgrading to EMV in the U.S. is not positive; the benefits do not outweigh the costs.
False. The cost of fraud in the U.S. continues to rise, not only the direct cost of lost goods and services, but the additional costs associated with protecting against fraud and cleaning up after an incident. For example, in the wake of recent well-known data breaches, millions of cards had to be reissued, and customer service costs for issuers and merchants increased. The costs of issuing new chip cards and payment terminals is much lower than it was five years ago. In a regulated environment, these fraud savings will be passed on to end user merchants over time. So the fact is that is economically positive for both processors and retail businesses to make the switch.