Frequently Asked Questions
Commonly asked questions and answers on MicroBiz Cloud
Do you sell iPads?
No. You will need to purchase or lease your iPads through an Apple certified retailer.
What do I have to do in order to get set up?
Once you have purchased a MicroBiz iPad POS System, there are a few things you need to think about when getting set up.
You will need a fast and reliable internet connection. If your store does not access to a fast and reliable Internet connection – then MicroBiz for Windows, our on-premise licensed software product, may be a better fit for you.
If plan on accepting credit cards, you will need to set up a merchant service account. MicroBiz Cloud encrypts card data via the terminal or card reader (so your system never touches or retains unencrypted sensitive card data). However, the card reader will need to be encrypted with the encryption algorithm used by your processor (so it can be un-encrypted at their data center). As a result, you will want to do this well in advance of going live. To use your iPad POS system on an integrated basis with a credit card processor, you can either use our preferred processor or connect to the processor of your choice through our processor neutral payment gateway option. Click here to information on credit card processing options.
You will need to plan where to place your cash drawer and POS peripherals (receipt printer, bar code scanner, cash drawer, iPad docking station). While your iPad POS system offers complete mobility, you still need a place to take cash payments, bag products and provide a receipt.
What are the network requirements for iPad POS?
Wireless data capabilities on iPads are a great way to provide back up in the event that your Internet connection fails. In the event that you do not have a wireless data plan on your iPad, we strongly recommend buying a router with wireless capabilities (such as Cradle Point) and data plan that provides wireless back-up in the event of an Internet outage.
If you plan to connect your iPad with your peripherals using a blue tooth connection, keep in mind that your iPad and most peripherals still need power. If you are replacing an existing POS system, in most cases, your current cabling should suffice.
You will need to connect your cash drawer to the appropriate printer, even if you are using a mobile printer. Please make sure to order the necessary cable (RJ11 to RJ45) with your cash drawer.
Even if your store is currently wired, we strongly recommend that you have your network professionally tested before attempting to “go live” with your store. A poorly performing network may impact the performance of your iPad POS system.
What type of Internet connection do I need?
How will the installation and switch over process be done?
Do the iPads require cables?
Who configures the software and sets everything up?
Can I use my existing hardware?
Why do I need an Internet connection?
What if my Internet connection goes down?
MicroBiz Cloud is a web-based application that does not store or cache any retail or product data on your iPad or remote computer. As a result, MicroBiz Cloud needs an active Internet connection to operate. The good news is that MicroBiz can operate using most mobile data networks, such as those available through a wireless data plan on an iPad or a ‘hot spot’ feature on a mobile phone. So, if your primary landline internet connection goes down, simply turn on the data plan on your iPad, or connect MicroBiz to the hot spot on your mobile phone and you can keep ringing transactions. Another great thing about iPads and mobile phones is that they come with a built-in extended battery backup. So, even if your power and landline Internet goes down, you should still be able to ring-up sales on an iPad using a mobile data connection.
Please keep in mind that most payment processors rely on the internet to verify credit cards. So you will also need a back-up plan, to process card transactions without an internet connection. You can (1) capture the credit card information manually in credit card slips (i.e. knuckle busters) and submit the card information once the internet re-connects, (2) use a phone for manual voice authorizations of cards, or (3) subscribe to a wireless internet service for your iPad or computer or use a router with wireless back-up. Call us and we can help you go evaluate your options.